Terms of service

Last updated: September 23, 2026

The service

Xevels provides managed virtual servers (SVA), container hosting (SCA), lightweight hosting (OHS) and AI-assistant services. Quotes and plans are confirmed in writing before billing starts.

Support response times

We commit to these first-response targets: Critical (service down) — within 1 hour, 24/7; High (degraded) — within 4 hours; Normal (questions) — within 12 hours. These are targets, not credits; a formal SLA is available on annual contracts.

Backups

We take daily backups on managed plans. Retention is: 7 days of daily copies, 4 weeks of weekly incrementals, and 1 monthly copy. Backups are a recovery aid; restoring from them is part of the managed service at no extra charge for incidents, and quoted for discretionary restores.

Acceptable use

No illegal content, spam, or abuse. We may suspend service to protect the network, with notice when feasible.

Liability

To the maximum extent permitted by law, liability is limited to the fees paid in the 3 months preceding the claim.

Contact

XEVELS, a Xevelopers™ brand — hello@on.xevels.com.